Hosting Plan Details

30 Day Money Back

We are so confident about our service that we back it with our 30-day unconditional money-back guarantee. If our services do not exceed your expectations in the first 30 days, we will issue a refund. You can request a refund during the account cancellation. To get a full refund, briefly describe your reason for cancellation and request a “full refund” in the comment box during account cancellation.

Refunds are handled within 24-48 hours of receipt of cancellation – no questions asked! Our refund policy does not apply to any additional items or services such as Domain Registration, Domain Parking services, dedicated servers, virtual private servers, overage fees, and accounts older than 30 days. Any accounts terminated due to Terms of Service violations do not qualify for refunds under our 30-day money back guarantee. For example, if your account is cancelled due to spamming, you would not be entitled to a refund.

SLA Uptime

Citruscloud.net offers a 99.9% Uptime Guarantee. This means that your web server is guaranteed operational 99.9% of the time, during any calendar month. The Citruscloud.net 99.9% service uptime guarantee allows for 45 minutes of unscheduled (HTTP) service outage per month as defined here. For each additional 45 minutes of downtime you will receive 10% credit or refund. Regardless of the number of outages, all refunds are limited to one month’s hosting service fees and do not include excess usage fees or other nonstandard recurring charges. The amount of the credits are determined by the following table, based on the amount of server uptime for the month in which credits are requested.

Citruscloud.net will not be held responsible for Service Outages resulting from non-citruscloud.net operated equipment including, but not limited to, Internet NAP failures, upstream network outages or congestion and backbone failures. Additionally, citruscloud.net will not be held responsible for delays in the registration or transfer of a domain due to InterNIC-related issues, unscheduled outages, web site specific outrages and outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or “denial of service” attacks on customer web sites.

Hybrid services, colocation services or renting out rack space, cloud servers, services under bare metal environment such as dedicated servers and virtual private services does not qualify for any credit under this server uptime guarantee.

Refunds will be issued upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To be eligible for a refund, the refund request must be made to the Billing Department at the end of the month for the current month (last day of the current month) or within the 1st week of the month for the previous month.

Backups

Citruscloud.net’s upstream data center performs daily and/or weekly backups on all of our servers to ensure critical files are never lost. Daily and weekly backups are created for accounts that are under 20GB and 150,000 Inodes. Furthermore, Citruscloud.net can not guarantee this feature to any of the accounts hosted with us, and therefore we strongly advise our customers to regularly perform a backup of their own data.

In the unfortunate event that the client has lost their data hosted with Citruscloud.net, we will use reasonable endeavors to request for restoration of the client’s data; however Citruscloud.net will not be responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups or any data loss due to faulty hardware.

We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood, as no backup method is failsafe therefore we make no warranties. We thank you for your understanding!

Prohibited Services

The following services or activities are strictly prohibited at Citruscloud.net:

• IRC servers
• Traffic Exchange, HitLeap, Automated Browsing, Crawlers, iMarcos, AutoSurf, etc.
• Pirated Content / Warez / Topsites / Illegal Content
• Email Marketing / Mass Mailing / Email Spamming of any type
• Commercial Audio Streaming
• Investment Sites (HYIP, FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
• Lottery / Gambling Sites / Bank Debentures / Bank Debenture Trading Programs
• MUDs / RPGs / PBBGs
• Fraudulent / Phishing / Replica Sites
• Public Proxies / Public VPNs / TOR Exit Nodes / Anonymizers
• Video Encoding / Streaming (including but not limited to FFMPEG)
• TeamSpeak / Mumble
• Public Game Servers (including but not limited to Minecraft)
• Virtual Currency Mining (including but not limited to Bitcoin)
• zPanel / Sentora / Kloxo Panel
• DDoS-prone applications or booters / flood scripts / IP spoofing software
• IP Scanners / Port Scanning or Bruteforce Programs without consent
• Open DNS resolvers or recursors
• QEMU / Wine / Windows / nested virtualization and related
• Cracking tools / illegal software key generators
• Programs that cause hardware resource / network abuse

The services may be suspended and no refunds will be provided if an account is found to be running any of the prohibited items listed above. This list is not exhaustive and is intended to give customers an indication as to the types of uses that are disallowed at Citruscloud.net. See a list of Acceptable Websites above or by clicking here.